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HSCTC - Volunteer with 211 Tompkins

Volunteer with 211 Tompkins Dial 2-1-1 to call us
Available 24/7
Alternate number:
211 Live Chat Hours:
8:30am-5pm, Mon-Fri

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Volunteer with
211 Tompkins Cortland!

Read Testimonials from 211 Tompkins Cortland Volunteers

  1. Help to staff Information and Referral (I&R) phone line/online chat, providing assessment, problem-solving, information and referral services to callers.
  2. Become familiar with I&R database and other resource materials such as reference guides, internet, etc., used to assist service recipients.
  3. Learn and follow established I&R policies, protocols, and procedures and stay current on service and procedure updates, etc.
  4. Depending on skills, assist with publications, data base management, web site maintenance, outreach/publicity projects, local and statewide networking initiatives, and other special projects as required.
  5. Participate in two 4 hour initial training sessions followed by one on one orientation sessions with current volunteers/staff. Ongoing in-service training sessions required.


  1. Excellent communications skills (written and verbal)
  2. Familiarity with Microsoft Office applications helpful, however, comfort with learning and using computers more important
  3. Desire to learn the human service network and help people solve problems.
  4. Familiarity with databases and web based systems a plus
  5. Demonstrate a helpful, positive demeanor, respect, fairness, and nonjudgmental approach with each caller, walk-in, or online chat service recipient.

Reports to: Call Center Manager

A minimum of one four hour shift per week, M-F 8:30-5:30 PM, for a minimum of 6 months is required.